Refund policy

Return & Refund Policy

At Glimzee, we want you to be completely happy with your purchase. If there’s an issue with your order, we’re here to help.

Returns & Exchanges

We accept returns/exchanges only in the following cases:

  • The item received is damaged or defective.

  • You received the wrong item.

  • The item is missing from your order.

To be eligible for a return or exchange, please contact us within 48 hours of receiving your order.

The item must be unused, unworn, and in its original condition and packaging.

Unboxing Video

For damaged, defective, wrong, or missing items, customers are required to provide a clear unboxing video showing the package from the moment it is opened.

Without an unboxing video, Glimzee may not be able to approve a claim for damage, missing items, or incorrect products.

Items That Cannot Be Returned

Returns or exchanges are not accepted for:

  • Change of mind

  • Incorrect product selection

  • Items that have been worn or used

  • Minor variations in colour, size, or appearance

  • Damage caused after delivery due to improper use or handling

  • Items purchased during a sale or promotional offer, unless they arrive damaged or incorrect

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or another method agreed upon with the customer.

Shipping charges are non-refundable, except where the issue was caused by Glimzee (for example, an incorrect or defective item).

Return Shipping

If the return is due to an error on our part, such as receiving the wrong or defective item, Glimzee will cover the return/exchange shipping cost.

For any other approved return, the applicable shipping charges may be deducted from the refund.

How to Request a Return

To request a return or exchange, please contact us through WhatsApp or Instagram DM within 48 hours of receiving your order.

Please provide:

  1. Your order number

  2. A description of the issue

  3. Clear photos/videos of the item

  4. A complete unboxing video, where applicable

Our team will review your request and guide you through the next steps.

Important

Please check your order carefully as soon as it arrives. Claims made after 48 hours of delivery may not be accepted.

Glimzee reserves the right to refuse a return or exchange if the item does not meet the conditions stated in this policy.

Last updated: August 2026